Refund policy

We want you to love everything from Mane Character, unconditionally and without question. If something isn't right, we'll sort it.

We offer refunds on items that arrive damaged, defective or incorrectly sent. Just drop us a message at hello@manecharacter.store within 30 days of your purchase date, include your order number and a quick description of the issue, and we'll take it from there - no drama, no awkward back and forth.

To keep your order in its best shape for as long as possible, please follow the care instructions included with your purchase.

This policy may be updated from time to time. For the most current version, feel free to get in touch at hello@manecharacter.store.